Our engineers’ works 24x7x365 in our Network Operations Center (NOC) actively monitoring for problem symptoms before they turn into outages or operational catastrophe. We work with your Systems Administrations Staff to understand your environment so that we can alert them of situations that are important to them. In developing the organisation’s NOC processes, following basic principles for process design. Design effective processes first; then adapt to the capabilities of supporting tools and information infrastructures. Standardise and streamline processes to lower cost and maximise efficiencies. Integrate across processes to the greatest extent possible. Build processes to minimise handoffs, wait states and approvals. Diversity of tasks. Ability to solve problems. Greater decision making at point of customer contact. Emphasis on outcomes or results rather than tasks. Provide single-point-of contact to the customer; minimise touch points. Outsource non-core business functions.